Important Delivery Information

To ensure a smooth delivery, please follow these steps:

✅ Delivery & Scheduling

• Your table ships on a pallet via ground freight and is fully insured.
• The carrier will call before delivery to schedule a time to drop off the table.
• Curbside delivery only unless white-glove service is arranged before shipping.
• Have two people ready for moving and assembly.
• Do not drag the armrest on the floor to avoid damage.

✅ Box Count & Inspection

• Upon delivery, the driver will hand you a Delivery Receipt (DR)—this shows how many boxes should be on the pallet.
• Before signing, count the boxes and ensure they match the DR.
• If any boxes are missing or damaged, note it on the DR and inform the driver.

✅ Handling Damage

• Inspect all boxes before signing. If you see dents, punctures, or crushed areas, fully open the box to check the table.
• If damage is found:
  • Write it on the DR and tell the driver.
  • Do NOT accept damaged boxes—send them back with the driver.
  • Keep undamaged boxes.
  • Contact us immediately at returns@pokerprovoke.com with photos for a quick replacement.
• If the driver rushes you, let them know you have 15 minutes to inspect and can refuse damaged items.
• Once you sign without noting damage, you waive your right to file a claim.

All of this information will also be emailed to you after purchase.