To ensure a smooth delivery, please follow these steps:

• Receiving Freight Shipment – How your table is shipped and delivered
• Box Count – Verifying all boxes upon arrival
• Check for Damages – What to do if your table arrives damaged

This information will also be emailed to you after purchase.

• The driver will provide a Delivery Receipt (DR)—this confirms how many boxes should be on your pallet.
• Before signing, count the boxes and ensure they match the DR.
• If any boxes are missing, note it on the DR and inform the driver.

• Inspect all boxes for damage before signing. Look for dents, punctures, or crushed areas.
• If a box is damaged, fully open it to check the table inside.
• If damage is found:
  • Note it on the DR and inform the driver.
  • Do not accept the damaged box—send it back with the driver.
  • Keep undamaged boxes.
  • Contact us immediately at returns@pokerprovoke.com with photos so we can arrange replacements.
• If the driver tries to rush you, let them know you have 15 minutes to inspect and are allowed to refuse damaged items.
• Once you sign without noting damage, you waive your right to file a claim.

• Processing & Delivery: In-stock items ship within 1-2 business days and usually arrive within 10 days (see product pages for estimates).
• Order Updates: A confirmation email is sent after purchase, and tracking details are provided within 24 hours of shipment.
• Delays: High-demand periods may extend shipping times. We’ll notify you if needed.
• Shipping Restrictions: We only ship within the lower 48 states (USA). No shipping to PO Boxes, freight forwarders, military addresses, Hawaii, Puerto Rico, or Alaska.
• Address Policy: Once shipped, addresses cannot be changed. Returns due to incorrect addresses follow our return policy.

Let us know if you have any questions.

BBO Poker Tables – Lifetime Warranty

• Covers non-consumable parts: table structure, fasteners, legs, feet, and finish.
• Does NOT cover normal wear on playing surface, armrest material, or foam.

RAM Game Room – 1-Year Limited Warranty

• Covers non-consumable parts: table structure, fasteners, legs, feet, and finish.
• Does NOT cover normal wear on playing surface, armrest material, or foam.

For details or questions, contact us via phone or email—we’re happy to help

We work hard to offer the best prices online! If you find a lower price within 6 months of your purchase—on our site or a competitor's—we’ll refund the difference.

How to Request a Price Match:
Just email us a link to the lower-priced product on our site or a competitor’s website within 6 months of your order, and we’ll process your refund.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

We believe shopping should be easy and risk-free, which is why we offer a 100% money-back guarantee on all products, including poker tables, within 30 days of purchase. If you're not satisfied with your order, you can return it for a full refund—no hassle, no fees. We'll arrange to get your item picked up and issue your refund.

Return Conditions:

• Items must be returned in the same condition as when received, unworn, and in their original packaging.
• Return shipping is on us—you won’t pay any return fees.
• Custom tables are non-refundable.

How to Start a Return:

To initiate a return, email returns@pokerprovoke.com, and we’ll take care of the rest.

For any questions, feel free to reach out via our Contact Us page.

Poker Tables & Chairs

• Orders are fully refundable within 24 business hours of purchase.
• If your order hasn’t shipped and can be canceled, you’ll receive a confirmation email, and we’ll void the transaction or issue a full refund if already charged.
• If the order has shipped, you can refuse delivery or return it after receiving it. Refunds are processed once the item is received and inspected.

For any questions, please contact us via the "Contact Us" page.

• Inspect your table fully before accepting delivery. If you accept it and later find damage, we cannot guarantee a refund or replacement.
• If you discover hidden damage after unpacking, email returns@pokerprovoke.com with photos within 5 business days.
• We are not liable for damage caused while moving the table inside. Have assistance ready on delivery day—your table is heavy!

Act quickly—do not delay!